Lead Difficult Conversations with Confidence, Clarity & Impact

A one-day immersive workshop for people leaders who want to stop avoiding the tough talks and build growth and trust in their teams.

  • Struggling to address sensitive issues without causing tension?

  • Avoiding feedback conversations for fear of damaging relationships?

  • Noticing disengagement or misalignment within your team?

  • Unsure how to guide high-stakes discussions to productive outcomes?

Are You Facing These Challenges?

Who This Workshop Is For?

This workshop is perfect for:

  • New managers, supervisors, or team leads

  • Leaders who avoid conflict or feel unsure how to speak up

  • Anyone wanting to build trust, set clear expectations, and lead with empathy

MEET OUR FACILITATORS!

  • Nicole’s journey into leadership development began on the front lines—supporting over 1000 clients on stress leave as a vocational counsellor. What she discovered? It wasn’t the work burning people out, it was toxic, outdated leadership approaches and a lack of leadership training on the how to’s.

    That discovery led her to build Organizations by Design Inc., driven by the belief that leadership must evolve—and that change starts with us.

    Nicole’s approach blends leadership research, systems thinking, emotional intelligence, and experiential learning to create lasting change in organizations.

    “We want your people to say: Hip hip hooray, I get to go to work today.”
    – Nicole van Kuppeveld

  • With over 15 years working experience my tenure includes roles in retail stores (small and big box), corporate retail, small business, not-for-profit, and charitable sectors. I have held store, district/regional, and executive level positions with various business chains with a focus on operations, talent management, and business development.

    As a proud member of the Organizations by Design Inc. team, my goal is to contribute to and participate in an environment of continuous improvement, intentional learning and growth, creative thinking, and collaborative coaching and development.

    Are you ready to take the next step as a leader and elevate your learning? Let’s do this together!

About the Building Confidence in Communication for Leaders Event July 21st, 2025

A one-day, experiential workshop that transforms how leaders handle conflict and turn difficult conversations into opportunities for grow and learnng.


You’ll leave equipped to lead emotionally charged, high-stakes conversations with confidence, calm, and compassion. Through hands-on learning, mindset coaching, and peer interaction, you’ll walk away with the tools to create stronger teams and healthier communication cultures.

Why This Workshop Works?

  • 🕒One-Day Experience: 6 hours of live, interactive learning

  • 👥Group-Based, Real-Time Practice: No 1:1 pressure. Just real-world conversations, peer feedback & expert facilitation

  • 🛠️ Practical Tools You’ll Actually Use: Roleplays, frameworks, scripts & templates to guide tough talks with clarity-and to take away and apply right away

What You’ll Walk Away With:

  • Clarity & Confidence

    No more second-guessing what to say.

  • Lasting Change

    A stronger, more respected leadership voice.

  • Live Coaching

    Feedback in real time from expert facilitators.

  • Real-World Tools

    Scripts, templates, and frameworks that work.

BONUSES INCLUDED!

A downloadable Quick-Guide: Steps to Prep for a Tough Conversation

A Conversation Starter Script Template for high-impact communication

Team Empathy Checklist PDF to build emotional intelligence

Leaders Who’ve Transformed Through CIC!

  • "The course will put you out of your comfort zone in the best way! It will help you identify how to become an assertive communicator and ways to do it that do not enable others but also ensure that they are feeling supported and receiving what they need to grow."

    Bailey, Little Warriors

  • "This was a great opportunity for our team to come together in a safe and vulnerable way to talk about how to have difficult conversations with each other so, in turn, we are models of this for our front line staff."

    Korie, Little Warriors

  • "This is great training to remind employees of communication skills. I would encourage others to take this training so that they can reflect on their responses and learn new approaches. It is also great to connect with your peers in a new way."

    Participant from Little Warriors

  • "I think this is a good and safe environment to address organizational communication problems that highlights problems without shaming any staff because it allows them to reflect on their own current practices that may or may not be helpful."

    Participant from Little Warriors

  • "I would encourage someone to take this learning experience. No matter where that person is in their leadership journey, this course has value. There is always opportunity for growth and to learn from others both within and outside of your own professional organization."

    Participant from Little Warriors

You Might Be Wondering...

Let’s answer the questions that may be holding you back.

  • Yes, this is exactly what the workshop is designed for. You’ll learn how to lead tough conversations with empathy, confidence, and clarity.

  • Both! Whether you're just starting or want to sharpen your skills, this workshop delivers practical tools and how to have difficult conversations with ease.

  • Absolutely. We support team learning. In fact learning together increases the integration of the learning into your practices at work. We offer private team sessions for organizations.

  • It’s a one-day live leadership learning experience. You’ll also get take-home resources and tools you can continue using with your team.

  • Perfect. This workshop helps you apply your skills to the most difficult conversations—something even seasoned leaders struggle with.

  • Yes. If you want to lead more effectively or are preparing for a leadership role, this will give you the confidence and frameworks to do so.

  • Then you’re in the right place. We’ll guide you step by step to build assertiveness and skills that will increase your confidence.

  • No. This is not a presentation course. It’s about real 1:1 and team conversations that leaders face every day—especially the uncomfortable ones.

Ready to Lead Conversations with Confidence?

Book your seat today or schedule a quick discovery call to explore how this workshop can elevate your leadership.